Desktop Care
Our Desktop care provides services such as routine user and group administration; setting up individual home directories and shares; configuring printers; sending messages to users; start/stop of a service or a process; and change properties. Most of the jobs are carried out remotely using secure remote control provided by our monitoring program. This provides us a unique secured methodology to take remote control of an ailing desktop as if your administrators were actually sitting at the user's desk.
All this information can be categorized and used during capacity planning discussions. We also provide change configuration reports, which help track the complete life cycle of an asset you may possess. Our full services include software deployment and OS upgrade services too.
Our Desktop care program provides ongoing daily preventive maintenance. Some of the services included under this plan are: cleaning up internet debris and temp files once a week, updating for latest antivirus signatures every-day, weekly repair of registry issues, spyware removal, patch assessment, and deployment of critical patches on each desktop on a weekly basis.
Using our Desktop Care you are always informed on each action that has been taken on your IT network, including monthly reporting on network inventory and details of preventive maintenance carried out on each asset including Trouble Tickets raised by end users and actions taken to resolve them.
Desktop Care Plus
Our services include the following:
- 24x7 monitoring
- Escalation & basic fixes
- Event log monitoring
- Backup log checks
- Antivirus log checks
- Basic response time monitoring
- Monitoring custom performance parameters
- Patch Assessment & management
- Service pack updates
- Log maintenance
- Virus definition & prevention
RSI Unlimited Help Desk
- RSI 24/7 Unlimited Help Desk provides a support team ready to answer and remediate your end client issues. The Help Desk can be reached by phone or by email. A technician will answer the user's phone call or email and record the problem. They will attempt to quickly resolve the issue.
- Support is provided Monday through Friday from 8:30 am to 5:30 PM Eastern Time. After hours and weekend support is available for emergency issues and is handled by calling our afterhours support line. Clients will receive a call back within 30 minutes from the on-call technician.
- RSI helpdesk is truly unlimited, clients can talk for ten minutes or two hours, RSI will fix the issue no matter how long it takes with no extra charges. You pay a flat monthly fee and there will never be an extra charge under the Plus plan.
We provide a rich reporting console to view base level and policy level analysis. You will receive reports related to Server health Check comprised of server availability, resource utilization for CPU, Memory and Disk space; a Level 2 report comprised of Event Log analysis and in-depth utilization analysis.
Apart from monthly reporting, we provide server error analysis report when errors are encountered along with trouble ticket information and escalations. Our performance reports for SQL monitoring along with Executive reporting would provide you information related to Processes, Memory efficiency, Instances, Sessions, object maintenance, transactions, table growth and many more parameters.
Desktop Care Plus includes all remote and onsite troubleshooting of all desktops/laptops covered under the plan.
|